1. Products sold by Giftmos are personalized, meaning that they are made-to-order and custom printed for each of our customers specifically. 
   For this reason, we cannot re-sell your personalized item, and cannot accept returns based on a "change of mind". 
   
   
2. However, if there is an issue with your Personalized Custom Order, including damages, wrong sent items, or shipping issues, we will refund or send you a replacement, based on your preferred choice. Click link for detailed information about our Refund Policy

Email us at support@giftmos for any questions or claims. 
Please include your order number and all the required information and images needed for us to solve your case as fast as possible. 

Our customer support team will respond to you within 12-24 hours.